360pk Privacy Policy

1 Introduction

Welcome to the 360pk Privacy Policy. 360pk is Pakistan's trusted online casino and sports betting platform, accessible at 360pk.vip. This Privacy Policy explains how 360pk collects, uses, discloses, stores, and protects the personal information of individuals who interact with our platform, whether as registered players, prospective players who browse the site, or individuals who contact our support team.

Privacy is not a formality at 360pk — it is a core operating principle. Every member of the 360pk team who handles personal data is bound by strict confidentiality obligations, and our systems are designed from the ground up to minimise unnecessary data collection and maximise the security of the data we do hold.

This policy should be read alongside the 360pk Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 360pk.

2 Who We Are

360pk is operated by the company holding an international gaming licence under which the platform 360pk.vip is authorised to offer online casino games and sports betting services. References in this policy to "360pk", "we", "us", or "our" refer to that operating entity in its capacity as the data controller responsible for personal information collected through the platform.

As data controller, 360pk determines the purposes for which your personal data is processed and the means by which that processing is carried out. Where third-party processors handle data on our behalf — for example, payment providers such as JazzCash or EasyPaisa — those parties act strictly as data processors under contractual obligations that mirror the protections described in this policy.

If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact our data protection team at the email address listed in Section 14 of this document.

3 Personal Data We Collect

360pk collects personal data through several channels. The categories of data we collect are described below:

3.1 Registration Data

When you open a 360pk account, we collect: your full legal name (as it appears on your CNIC or passport), date of birth, mobile phone number, email address, and a self-chosen username and password (stored in hashed form — we never store plaintext passwords).

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and prevent underage gambling, 360pk conducts Know Your Customer (KYC) verification for all players before processing withdrawals or raising account limits. KYC data may include: a copy of your Computerised National Identity Card (CNIC) or passport, a selfie photograph, proof of residential address (such as a utility bill or bank statement dated within three months), and proof of ownership of the payment method used.

3.3 Financial Transaction Data

We record details of all deposits and withdrawals processed through your 360pk account, including: transaction amounts in PKR, payment method identifiers (e.g., the mobile number associated with your JazzCash or EasyPaisa account, or your bank account details for HBL, UBL, or Meezan Bank transfers), transaction timestamps, and transaction reference numbers. We do not store full credit card numbers or banking PINs.

3.4 Gameplay and Betting Data

We maintain records of your gaming and betting activity on the 360pk platform, including: games played, bets placed, wager amounts, outcomes, session durations, and responsible gaming tool usage. This data is used for account management, bonus calculation, fraud detection, and to fulfil our obligations under our gaming licence.

3.5 Technical and Device Data

When you access the 360pk platform, our servers automatically collect certain technical data, including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This information is used to maintain platform security, detect suspicious access patterns, and improve the player experience.

3.6 Communications Data

When you contact 360pk support via live chat or email, we retain records of those communications — including your queries, our responses, and any attachments you provide — for quality assurance, training, and dispute resolution purposes.

4 How We Use Your Personal Data

360pk uses the personal data described in Section 3 for the following purposes:

• Account Management: To create, maintain, and administer your 360pk player account, including processing login authentication and managing your balance.
• Payment Processing: To facilitate deposits and withdrawals in PKR through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT channels.
• Identity and Age Verification: To confirm that all players are aged 21 or above and that their identity matches the information provided at registration, as required by our gaming licence.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for patterns consistent with money laundering or other financial crimes and to fulfil mandatory reporting obligations under our licensing conditions.
• Responsible Gaming: To implement and monitor responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion, as described in our Responsible Gaming Policy.
• Personalisation: To tailor the 360pk experience to your preferences, including surfacing relevant promotions, preferred payment methods, and game recommendations (where consent has been given).
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via SMS or email, but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and the conditions of our international gaming licence.
• Platform Improvement: To analyse aggregated usage data to improve the performance, security, and user experience of the 360pk platform.

5 Legal Basis for Processing

360pk processes personal data on the basis of one or more of the following legal grounds:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 360pk — i.e., to operate your account, process your transactions, and deliver the services you have signed up for.
• Legal Obligation: Processing required to comply with applicable laws and the conditions of our international gaming licence, including KYC verification, AML monitoring, and mandatory record-keeping.
• Legitimate Interests: Processing carried out to pursue the legitimate business interests of 360pk, including fraud prevention, platform security, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Share Your Data

360pk does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share data only in the following limited and controlled circumstances:

• Payment Processors: We share transaction-related personal data with our payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency network providers — strictly to the extent necessary to process your deposits and withdrawals. These providers are bound by their own applicable data protection and financial services regulations.
• KYC Verification Providers: We may share identity documents and related information with accredited third-party KYC and age verification service providers for the purpose of fulfilling our regulatory obligations. These providers process data solely on our instructions.
• Game Software Providers: Third-party game studios and live casino operators whose games are available on the 360pk platform may receive session data necessary to deliver the game experience. They do not receive your financial or identity documents.
• Regulatory Authorities: We may be required to disclose personal data to licensing authorities, law enforcement agencies, or financial intelligence units in connection with our regulatory obligations or in response to a lawful request. 360pk will notify you of any such disclosure to the extent permitted by law.
• Fraud Prevention Services: We may share technical identifiers (such as device fingerprints and IP addresses) with industry-standard fraud prevention networks to identify and block known bad actors.
• Professional Advisers: In the context of legal proceedings, audits, or corporate transactions, we may share relevant personal data with lawyers, accountants, or other professional advisers under strict confidentiality obligations.

7 Cookies & Tracking Technologies

360pk uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website you visit. The cookies used by 360pk fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking the platform.
• Performance Cookies: These cookies collect anonymised data about how players interact with the 360pk platform — such as which pages are visited most frequently and whether error messages are encountered — to help us improve performance and usability.
• Functionality Cookies: These cookies remember your preferences (such as your preferred payment method or deposit amount) to provide a more personalised experience on subsequent visits.

360pk does not use third-party advertising cookies or cross-site behavioural tracking technologies. You may configure your browser to block or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to use the platform.

8 Data Retention

360pk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing conditions. The following general retention periods apply:

• Active Accounts: Personal data associated with an active 360pk account is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, 360pk retains player records — including KYC documents, transaction history, and gameplay data — for a minimum of five (5) years as required by our licensing authority and standard AML compliance frameworks.
• Support Communications: Live chat and email support records are retained for up to three (3) years from the date of the interaction for dispute resolution and quality assurance purposes.
• Technical Logs: Server access logs and device data are retained for up to twelve (12) months for security monitoring purposes, after which they are automatically purged or anonymised.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained for the duration of the account relationship plus five years, to demonstrate compliance with applicable data protection requirements.

Once the applicable retention period has expired and there is no ongoing legal requirement to retain the data, 360pk securely deletes or irreversibly anonymises the personal data in question.

9 Data Security

360pk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the 360pk platform is encrypted using TLS 1.2 or higher (HTTPS). We enforce strict transport security headers to prevent protocol downgrade attacks.
• Encryption at Rest: Sensitive personal data — including KYC documents and financial records — is encrypted at rest using AES-256 encryption on our secure servers.
• Password Security: Player passwords are stored exclusively as salted cryptographic hashes. 360pk staff cannot retrieve your password in plaintext; they can only initiate a reset.
• Access Controls: Access to personal data within 360pk is restricted on a strict need-to-know basis. Internal access is logged and regularly audited.
• Intrusion Detection: Our infrastructure is monitored around the clock for signs of unauthorised access, anomalous traffic patterns, and potential data breaches.
• Penetration Testing: 360pk conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that poses a risk to your rights and freedoms, 360pk will notify affected players and the relevant regulatory authority within the timeframe required by applicable law.

10 Your Data Rights

As a 360pk player, you hold a number of rights over your personal data. 360pk is committed to honouring these rights promptly and without unnecessary friction. Your rights include:

• Right of Access: You may request a copy of all personal data that 360pk holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For certain data such as your registered name or date of birth, we may require documentary evidence before making amendments.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that this right is subject to our legal obligation to retain certain records for a minimum of five years following account closure under our licensing conditions.
• Right to Restriction: You may request that 360pk restricts the processing of your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: You have the right to receive personal data you have provided to 360pk in a structured, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data based on legitimate interests at any time. You also have an unconditional right to opt out of direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 360pk data protection team at the email address listed in Section 14. We will acknowledge your request within 72 hours and aim to resolve it fully within 30 calendar days.

11 Minors and Age Restriction

360pk enforces a strict minimum age policy of 21 years for all real-money gaming activity on the platform. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit anyone under this age to register an account or access real-money services.

Age verification is a mandatory step in the 360pk onboarding process. Any account found to belong to a player who is under 21 years of age will be immediately suspended, all real-money balances will be returned to the depositing payment method, and all winnings will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe that a minor in your care has registered an account on 360pk, please contact our support team immediately at the contact details provided in Section 14. We will act swiftly to close the account and return any deposited funds.

12 Third-Party Links

The 360pk platform does not contain links to external third-party websites. However, in the event that any such links are introduced in future — for example, to game provider information pages or licensing authority portals — please note that 360pk has no control over the content or privacy practices of those external sites and accepts no responsibility for them.

Visiting any third-party website is entirely at your own risk. We strongly recommend that you review the privacy policy of any external site before providing personal information on it.

13 Updates to This Privacy Policy

360pk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licensing obligations. When material changes are made, we will publish the updated policy on this page with a revised effective date and, where practicable, send a notification to your registered email address.

Your continued use of the 360pk platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We therefore recommend that you review this page periodically to stay informed of how your data is being handled.

If any update to this Privacy Policy materially reduces your rights or increases the scope of data processing in a way that requires your consent, we will request that consent explicitly before the change takes effect.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 360pk handles your personal data, please do not hesitate to get in touch with our data protection team. We are available 24 hours a day, 7 days a week — including Pakistani public holidays.

The fastest way to reach us is via live chat inside the 360pk platform. For formal data rights requests or written correspondence, please use the email address below: